A common frustration and complaint of business owners concerning their employees is that “they just don’t care” or “they seem so unhappy” or “they always want more.” Workplace drama. Lack of focus. Apathy. Mediocrity. Immaturity. Blame. Absenteeism. Gossip … Gallup recently conducted a poll in the U.S. workplace that shows that 70% of employees are actively disengaged at their place of employment. That means that only 30% of the U.S. workforce is moving their place of business forward!
Here is something to consider…Your team is a mirror of your leadership – you have the team you deserve.
I know, you are thinking “That’s not fair – I can’t force people to change and do the right thing”. “I can’t change the way they act and think!” I would agree that you fundamentally cannot change other people, but there are two things you CAN do that will assure that you have the right people doing the right things on your team.
CORE VALUES: First, develop 3 to 7 clearly defined core values (the fewer the better). If you want to discover your core values, list and describe the attributes and attitudes of your top three employees. Narrow that list down to the 3 to 7 values that must be core for each member of your team. Use these absolutes to hire and fire. These core values must be non-negotiable. If a person does not fully embrace your core values, they cannot be on your team. And when it comes to hiring and firing – hire slow and fire fast.
GET THE RIGHT PEOPLE ON THE BUS: Jim Collins in his classic book, “Good to Great”, talks about “getting the right people on the bus”. Your team is the key to your success. Once you have a team of people that fully embrace and practice your core values, then you must determine what the right “seat on the bus” is for each one. You may have good people that currently are not in roles that are the best fit for them – which can affect the success of your team and business. To get people into the right seats you must define the seats in your business based on function. Each seat must have a specific set of accountabilities defined. For a person to be in a seat, they must get it, want it, and have the capacity to fulfill those accountabilities.
The bottom line is that your team reflects your leadership and business management style. Clarifying and communicating your core values and accountabilities will provide the foundation for you to build a great team. There is much more to creating a great team, but these two foundational components are essential.
Here is a short 2 minute video that discusses leadership:
What To Ask The Person In The Mirror – The Leader As Role Model
– by Robert Steven Kaplan
What is a Business Coach …?
An ActionCOACH Business Coach works with business owners to get clarity on their goals and strives to work out meaningful milestones and clear business strategies to help them achieve what they want from their business. We focus on growing businesses through improvements in sales, marketing, team training, systems development and strategic planning and help owners go from an “owner wears all hats” approach to the development of a results-driven and profitable team, allowing business owners to focus on the areas of the business that they enjoy. We do this through:
- AWARENESS – working in a business owner’s blind spots
- EDUCATION – providing and teaching proven tools, methodologies & systems
- IMPLEMENTATION – assisting with the implementation of strategies & systems
- DISCIPLINE – holding business owners accountable
Just like a sports coach, your ActionCOACH Business Coach will push you to perform at optimal levels. We are there to encourage you, to be a sounding board for you, and to help guide you and your business to the success you choose and deserve.
Who is ActionCOACH?
ActionCOACH is a team of committed, positive and successful people who are always striving to be balanced, integral and honest. We work within our “14 Points of Culture” to make sure that everyone who touches, or is touched by the ActionCOACH team, will benefit greatly and in some way move closer to becoming the person they want to be or achieve the goals they want to achieve.
ActionCOACHis the #1 coaching franchise in the world with over 1,000 offices in 64 countries and is ranked #35 in the top 100 global franchises. Today ActionCOACH coaches 15,000 businesses a week around the world.
If you would like to learn more or would like a free, no obligation business assessment to discuss where you are at, where you want to go, and how to get you there please contact Kory Dogs at (262) 853-3912 or firstname.lastname@example.org.
You can also take advantage of some free resources at www.actioncoach.com/korydogs.